Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone quantity, choose your situation from the choices, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or providing fallacious info will lead to the remark being removed.

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Easy methods to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Present an outline of your difficulty (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your comment. Or, no less than replace it to say resolved. This can help customers that also need assistance get the eye they want. Thanks!

Please observe: We will’t provide help to until you present us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to do so.

● Withdrawal Danger may be triggered by a variety of causes. Danger management is extremely essential. Please observe that we will only show you how to if we deem your case to be respectable, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extremely onerous to resolve these points as quickly as attainable and some instances can take time to resolve however please consider the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries comparable to financial institution transfers or buying crypto with credit/debit cards.

● Word: It could take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.