Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone number, select your challenge from the choices, in case your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or offering mistaken info will result in the remark being removed.

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Learn how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide a description of your concern (we’ve included a number of widespread issues under)

If your case will get resolved, please delete your comment. Or, a minimum of update it to say resolved. This can help users that still need assistance get the eye they want. Thank you!

Please observe: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger control is extraordinarily essential. Please notice that we will solely provide help to if we deem your case to be official, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our staff works extremely arduous to resolve these issues as soon as attainable and a few instances can take time to resolve however please bear in mind the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving multiple messages on this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit score/debit cards.

● Notice: It will probably take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.