Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone quantity, choose your concern from the choices, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering fallacious info will result in the comment being eliminated.

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Easy methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide a description of your concern (we’ve included a number of widespread issues under)

In case your case gets resolved, please delete your remark. Or, at the very least replace it to say resolved. This can help customers that also need assistance get the attention they want. Thanks!

Please word: We will’t provide help to until you present us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply related info when prompted to do so.

● Withdrawal Danger may be triggered by a lot of reasons. Danger control is extremely essential. Please observe that we will only assist you if we deem your case to be official, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily onerous to resolve these issues as soon as potential and a few instances can take time to resolve but please bear in mind the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or shopping for crypto with credit score/debit playing cards.

● Observe: It could actually take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to different users and will end in a ban.