Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I misplaced all my cash 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) in the crypto crash on October 10-11. I nonetheless haven't acquired a single greenback from the Together Initiative program launched by Binance, regardless that I met all the necessities.

First, I waited 10 days to see if any funds would arrive, as a result of it was mentioned that there may be a delay resulting from heavy workload. Then, since I didn't obtain any funds, I contacted the client help on Binance web site twice about this situation. Within the first conversation on October 20, 2025: I was informed that “your request might be evaluated and you'll obtain a reply by e-mail within 7 days”. I waited 7 days but no e-mail arrived. Subsequently, I initiated a second dialog on October 28, 2025: I was advised that “your request was rejected”. No purpose was given. Though I said that I met all the circumstances, the difficulty was coated up and the problem remained unresolved.

I FOUND THE REASON. On account of Binance's liquidity failure, the liquidation was achieved at a really low margin degree (zero.7) than it should have been (1.1 - 1), which falsely prevents me from qualifying for the Collectively Initiative's loss ratio requirement:

• My liquidation loss appeared low because Binance liquidated my margin account at a margin degree of 0.7, which is significantly lower than the margin degree between 1.1 and 1, where liquidation ought to occur. Subsequently, with 28.36% loss ratio, I fell under the Together Initiative's minimal requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 because it SHOULD be, that is, if it had liquidated to repay all my margin debt, my actual loss price would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please think about my actual loss ratio, I meet this loss ratio condition, please kindly make the appropriate choice. I offered the detailed calculation under:
  • Complete debt in my margin account was eight,324.7 USDT.
  • Liquidation should begin when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (eight,324.7 USDT * 1.1).
  • If liquidation was accomplished between 1.1 and 1 margin ranges, my loss fee can be as follows: 8,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation quantity was equal to my complete debt.
  • As I present within the "Liquidation History" screenshot hooked up under, liquidation started late at 1.064 margin degree (my complete belongings at this degree have been eight,860.06 USDT). Liquidation began, however resulting from Binance's liquidity failure, the complete liquidation occurred at a much lower margin degree on average: zero.7 (5,865.51 USDT / 8,324.7 USDT = zero.7). The quantity of liquidation was a lot lower (5,865.51 USDT) when it ought to have been all debt. The remaining debt was cleared at noon of the same day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My actual loss ratio is 40.26% and subsequently I meet all circumstances together with the loss ratio situation. Binance please take this into consideration.

I've been trading on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its customers.

However this time I personally suffered a critical lack of money, and I believed that Binance would offer some help, and I was right. They launched a program referred to as Together Initiative.

I noticed that I met the circumstances, I was glad. However days went by, and regardless of dropping 20,676 USD, not even 1 dollar got here in. I used to be disillusioned, and once I contacted the client help, they tried to close the matter through the use of the same repetitive cliché phrases. I felt helpless and nugatory.

For years, I've trusted Binance, which manages billions of dollars of money, to say here that I'll compensate you for some of your misplaced cash as goodwill, after which not offer you any cash afterwards despite the fact that I meet the circumstances, hurts my trust in Binance. 20,676 USD I misplaced was a large portion of my financial savings. Binance, please stand behind the program you started and do the fitting factor. Please kindly compensate a number of the money I misplaced, as I'm qualifying in this Together Initiative program. Don't injury the reliability of Binance trade I've trusted for years.

I meet all Binance Collectively Initiative necessities, right here is proof:

• Binance Together Initiative necessities:
  • First requirement: Users who incurred pressured liquidation losses throughout Futures and Margin trading from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss amount: No less than $50 equivalent
  • Third requirement: Complete liquidation losses characterize a minimum of 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Customers who acquired compensation aren't eligible for this initiative
• Proof that I meet the necessities:
  • For the primary requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation passed off on my margin account. All DOGS tokens I had have been bought to pay off debts.
  • For the second and third requirements - As I mentioned above, through the liquidation, Binance bought my DOGS tokens at a much lower cost (0.7 margin degree) than it ought to have, 5,865.51 USD of the debts have been paid, my account confirmed a damaging stability, after which my stability was cleared at noon of the same day. Subsequently, my liquidation loss appeared lower. Nevertheless, I should have a liquidation lack of eight,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (eight,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all of the circumstances within the Together Initiative goodwill program. There might have been an anomaly because of liquidity failure, however I am entitled to be paid in this program as I meet the circumstances. Please Binance, do the suitable thing, give right to those that rightfully deserve it, I trust you. 20,676 USD I lost that day was a big portion of my financial savings.

Please kindly give me what I'm entitled to from the Collectively Initiative plan as a gesture of goodwill. Even if there have been anomalies, I consider that Binance will all the time present belief to its users and will not depart them alone.

Thanks.

https://preview.redd.it/anc3nhj4n1zf1.png?3372&format=png&auto=webp&s=079a478af8ee10438517456fd00c9be51303cdf2

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