My experience with Kraken: restricted account, no human support, formal complaint apparently answered in 1 second - and my Reddit post was removed.

On August 19th, I reported a suspicious email to Kraken. My account was then restricted as a security measure, which I understand.

11 days later:

• My funds (mostly USDC) are still with Kraken.
• I can trade, but cannot deposit or withdraw.
• Nobody from Kraken has contacted me with any meaningful explanation.
• My DMs to Kraken on Reddit and X/Twitter were also ignored.

On August 26th, I submitted a formal complaint.

Approximately one second later, I received a response saying my complaint had been reviewed and rejected, while also stating that a specialist would contact me.

Nobody ever contacted me.

I then posted about my experience on the Kraken subreddit — and the post was removed.

I'm now escalating the matter through the appropriate financial dispute-resolution channels.

Just sharing this as a warning to other users:

I've been a Kraken user without any issues until now. I never had a problem with the platform itself. The problem only started when I actually needed customer support, and at that point I discovered that, in my experience, the support simply doesn't exist.

BE CAREFUL.