Unsupported SOL SC Token mistakenly sent to Binance Deposit Wallet

u/BinanceCSHelp

Binance Case ID: #155372674

Pricey Help,

a couple of days in the past i have mistakenly sent a SOL Sensible Contract Token to my Binance Wallet SOL Deposit tackle.

Often i swap the Sensible Contract Token back to SOL earlier than i send them to my Binance Wallet SOL Deposit tackle.

This time i forgot this step, and right away sent the Sensible Contract Token.

Now, because the Token isn't supported and listed on Binance, i cannot initiate the withdrawal, or move the token again to my personal pockets / sender tackle.

Technically this can be a easy activity, completed inside seconds / minutes getting access to the personal key / seed of the pockets.

I have opened a case the same day I did the event, and received informed that it might take some days for the staff to evaluate the case.

Two days later, i obtained a message to add more paperwork / info (handle where the token should been sent to, and a payment of 20 USDC which must be offered and stay on the spot pockets for the transfer to be accomplished).
I did present the tackle, and credited 20 USDC to the spot pockets.

I asked the help for an estimated time, and if they might escalate the case someway, to obtain a fast answer, as for private causes, the at that time the money (~1000 USD) might actually assist my state of affairs proper now.
The help stated he contacts / talks to the respective staff, and ask for me, aswell he'll stay within the chat for the subsequent 24 hours, to ensure it will transfer ahead in the proper approach.

Next day, a notification on my telephone of the help chat popped up, and another help employee was in the chat. He defined, that as a number of groups are involved, this process will take some more time.
I again respectfully asked, and pleased, if something internally might be carried out to fasten up my case.
He stated that the group will do their greatest to unravel the claim.

Subsequent day again a notification popped up on my telephone, and the help worker again had switched.
The help worker advised me that he's checking on my concern right right now.
I requested, if he's from the correct help group, which has the permission to unravel this situation.
He said yes, and as he seemed into the case he saw that the group is true now checking on it, and they are making an attempt to unravel this as fast as attainable. He'll stay in chat, and inform me as soon as there's an update.

I asked if he may might give me an estimate on how lengthy it'll take, and stated that they will simply confirm that the sender handle belongs to me because i have sent SOL tokens from my binance deposit SOL pockets to this tackle many occasions.

Additionally from binance perspective it can be simply verified that the tackle belongs to my binance account, and that the within the claimed token are still shown on the stability / portfolio on my binance pockets tackle, wanting it up on any solana chain explorer website.

I cannot understand why it takes days. As the token is just not supported, it must be an automated process to sent unsupported tokens straight back to the receiver, as clearly loosing access to the token, can be never in thoughts or interest of the sender.
Not help, okay, then routinely ship them back to the sender!

Even when its not automated, technically it just wants someone with access to the personal key / seed of the pockets, and any SOL Sensible Contract Token supporting wallet sofware like for example Solflare, Jupiter or different, to sent the Token again to the handle, where it was despatched from. Its not a troublesome nor time-consuming activity, and i cannot understand why nobody yet, might really assist me to internally get this addressed to the correct individual, for me to get a quicker answer.

I have offered all essential info in the case, i have the credited the queried payment on my spot pockets.

Herewith I respectfully ask if someone might help me, to type this out / escalate / handle the above said case (#155372674) appropriately for me to receive a faster answer.

Please! :-(

Greatest regards