Waiting for almost a week for 2 Step Authenification to reset

Hey guys.

I did not log in for years. Received my telephone stolen and doubtless even my gmail hacked. I nonetheless obtained the one deposit I made on that web site from my pockets which I can show and in addition nonetheless received the password. It nonetheless doesn't let me in.

So I send a 2 step verification reset. Its been a few week now and I am nonetheless ready. I badly need the BTC on it (i saved them there years ago, virtually forgot about it. Have to be value like about 1000 bucks now).

Do you guys assume one thing went mistaken there?